Frequently Asked Questions
You’ve got questions about our window well covers. We have answers.
How much weight can Denver Window Well Covers hold?
Our high-quality premium steel and polycarbonate covers can hold at least 300 lbs! Our standard steel and polycarbonate covers support up to 150 lbs.
How are the covers fixed to the window well?
Building code states that the covers have to be completely removable. Our covers lay on top of the well.
Are all window wells a standard size and shape?
No, although our covers will fit on most wells. Simply measure your window well at the farthest point away from the house, and the longest point side to side to determine which cover size is best for you.
Can I just come pick the covers up?
Absolutely! Since we stock all of our covers your order is available for pick up immediately. Just follow the link at the bottom of your order confirmation to schedule your pickup date!
Can I cancel or return my order?
We accept returns/exchanges on any cover within 14 days after pickup/delivery/installation so long as it is in resale condition (protective film must still be on the polycarbonate covers). Delivery charges are non-refundable, but they may be credited towards custom covers with our affiliates if a custom solution is needed.
Can I choose the color of paint?
We only offer classic black paint but you can spray paint them any color you would like once they have been installed.
What if I need my covers immediately?
Because we stock all of our products, your order is generally ready for pick up right away. For orders to be delivered, installed, or shipped our service team will follow up with you to let you know when to expect your covers, typically within 2-3 days.
What type of paint is used for Denver Window Well Covers?
We use the best powder coating procedures in the industry. Zinc Phosphate rust inhibitors are applied to cleaned bare metal. Followed by powder coating that is 4.5 mils thick. That’s twice the suggested thickness to provide not only a durable finish but a clean look that you’d expect on a top-of-the-line product!
Why choose Denver Window Well Covers?
Denver Window Well Covers are simply the best value for the cost. We have over 20 years experience and it shows in our products and prices!
Do I need a price estimate before I order?
All our window well covers are one price, no matter the size of your wells. So it’s easy to calculate the costs for your project. Count the number of covers you need and multiply by the price. No other hidden service fees.
What if I want your covers but don’t live within the service area?
We offer delivery and installation within our service area however if you are outside of the service area, you are welcome to come pick the covers up from our offices in Commerce City. Shipping will also be an option for those outside of our service areas as well.
Can a child remove the covers in the case of an emergency?
If the child is able to remove a screen or open a window, they can get our covers off.
Is there a warranty on the covers?
We offer a 10 year warranty for our premium steel covers and our premium polycarbonate covers. Our standard steel covers and standard polycarbonate covers have a 3 year warranty.
My window sits higher than the well itself is that going to cause a problem?
We deal with this situation often and it will not create a problem. Since the window sits higher than the well itself, there will be a gap between the cover and the window.
What type of material are your steel covers made of?
Our steel cover is made out of an expanded metal and angle iron.
If I select the delivery option, do I need to be home at the time of delivery?
If you aren’t home at delivery, we’ll leave the covers in a safe and obvious place. It’s always better if the customer can be home, but if not, please leave instructions of where you’d like the covers left. We’ll take a picture of the delivered covers and email the picture to you for your reference. We are not liable for theft or damage after our delivery driver has left the address.
How do I know if I need covers?
If the well is within 3 feet of a walkway it is required by building code to have a cover.
How much light does the steel covers let in?
Our steel covers will allow 85% of natural light, and our polycarbonate covers allow 95% of natural light.